Last Updated: 13 May, 2025

​​

Welcome to Cyberjet! We're thrilled to have you as a customer. These Terms of Service govern your access to and use of Cyberjet's services, so please read them carefully. By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access or use our services.

​

Services Overview 

Cyberjet provides server solutions to individuals and businesses, including but not limited to dedicated servers, virtual private servers (VPS), cloud hosting, and related services.

Account Registration To use our services, you must register for an account with Cyberjet. You agree to provide accurate, complete, and up-to-date information during the registration process. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

 

Service Level Agreement (SLA)

Cyberjet strives to maintain high availability and reliability of our services. Our SLA outlines the uptime guarantee, response times for support requests, and compensation for any service interruptions beyond the defined thresholds. Please refer to our SLA document for detailed information.

 

Payment

You agree to pay all fees associated with the services you purchase from Cyberjet in accordance with the pricing and billing terms provided to you. Payment methods accepted include credit/debit cards, PayPal, and other methods as determined by Cyberjet.

 

Refund Policy

Cyberjet ("we," "us," or "our") is committed to ensuring customer satisfaction with our server solutions and related services. This Refund Policy outlines the terms and conditions under which refunds are issued for our services. By purchasing our services, you agree to the terms of this Refund Policy.

 

Refund Eligibility

 

Refunds may be issued under the following circumstances:

 

Service Disruption: If Cyberjet fails to meet our Service Level Agreement (SLA) commitments, resulting in significant downtime or performance issues that cannot be resolved within a reasonable timeframe.

 

Cancellation Within the Refund Period: For certain services, we offer a refund period during which you may cancel your service and receive a full or partial refund. The refund period and eligibility criteria vary depending on the service purchased.

 

Refund Process

 

To request a refund, you must contact our customer support team and provide relevant details, including your account information and the reason for the refund request. Refund requests are typically processed within a reasonable timeframe, subject to verification and approval by Cyberjet.

 

Refund Exceptions

 

Refunds are not available under the following circumstances:

 

Violation of Terms: If you have violated any terms of service, acceptable use policy, or other agreements with Cyberjet.

 

Usage-Based Fees: For services billed based on usage, such as bandwidth or storage, refunds are not available for usage that has already occurred.

 

Domain Registration Fees: Domain registration fees are non-refundable once a domain name has been registered or renewed.

 

Method of Refund

 

Refunds are typically issued using the original payment method used for the purchase. In certain cases, refunds may be issued via alternative payment methods, such as account credits or checks, at our discretion.

​

Chargebacks and Disputes

 

If you initiate a chargeback or payment dispute with your financial institution for a transaction with Cyberjet, your account may be suspended or terminated, and you may be subject to additional fees and penalties. We reserve the right to contest chargebacks and disputes to recover funds owed to us.

 

Changes to this Refund Policy

 

Cyberjet reserves the right to update or revise this Refund Policy at any time. We will notify you of any material changes by posting the updated Refund Policy on our website or through other appropriate channels.

​

Intellectual Property

All content and materials provided by Cyberjet, including but not limited to logos, trademarks, software, and documentation, are the property of Cyberjet or its licensors and are protected by copyright and other intellectual property laws. You may not use, reproduce, distribute, or modify any such content or materials without prior written consent from Cyberjet.

 

Termination

Cyberjet reserves the right to suspend or terminate your account and access to our services at any time, with or without cause, and without prior notice or liability. Upon termination, you will no longer have access to your account or any data associated with it.

 

Changes to Terms

Cyberjetreserves the right to modify these Terms of Service at any time. We will notify you of any changes by posting the updated Terms on our website or through other communication channels. Your continued use of our services after the effective date of any such changes constitutes acceptance of the modified Terms.

 

Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at contact@mail.cyberjetservice.com.

 

By accessing or using Cyberjet's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms, you may not access or use our services. Thank you for choosing Cyberjet!